What Should I Do if a Gambling Site Is Not Paying Out?

Online casinos refuse to pay out winnings

If a minimum deposit casino, or gambling site, refuses to pay, the first thing to do is check your email or get in touch with a support agent. You need to see what the reason is and then you can take appropriate actions. There are a number of reasons why a gambling site is not paying out. 

In many cases, the issue can be resolved. You may need to verify your account and send in additional documentation for KYC or it may be that you need to withdraw via another payment method

On the other hand, the issue may be more severe. You may be in breach of the casino’s terms and conditions, especially if you claimed a bonus to play at the casino. In rare cases, you may be facing a rogue casino, which will make the entire withdrawal process very difficult. 

The Casino Is Refusing to Pay Due to a Breach in T&C

Finding out that you are in breach of the casino’s terms and conditions can be frustrating. Many players simply don’t read the T&C, eager to deposit and play the games. This is a rookie mistake as you are basically going in blind and don’t know what the rules are.

In case of a breach of terms, the casino has every legal right to void your winnings. You are only left with your original deposit on your account, which you can cash out or keep on playing. 

So, what can you do if the casino is not paying out due to a breach of terms?

Well, there isn’t much you can really do. You can post a complaint with the licensor, whether it’s the MGA, Curacao, or some other, but it won’t change the outcome. 

The thing is, when you sign up at a minimum deposit online casino or other gambling site, you agree to follow the rules. If you break the rules, you need to face the consequences. Simple as that. 

Below is a list of some of the most common breaches of T&C players make at online casinos.

Duplicate Casino Accounts

Your online casino payout will be denied if you are found to have duplicate casino accounts. You are allowed to have only one account and the casino can easily notice if more than one is present via KYC verification, payment methods used and your IP address.

More Than One Account in the Same Household

Some casino sites only accept one account from each household. This means that if you and your partner are living together and both create an account at such a casino, you would be in the wrong.

The casino would detect your accounts via the same IP address being used and once detected, your accounts would be closed and only your deposited amount returned. Any winnings made would not be paid out.

Deposited With a Payment Method Not Owned by You

When you deposit at an online casino, you are allowed to use only payment methods that are in your name. If you deposit from someone else’s name, the withdrawal will be voided and the original deposit will be refunded to the payment method used. At the same time, your casino account is almost guaranteed to be closed. 

Underaged Gambling

At every minimum deposit casino and gambling site, it is clearly stated the age you are legally allowed to gamble. Usually, it’s 18 years of age. If you are underage and create an account at the casino, it will surely be picked up by their KYC team when you ask for a withdrawal. If this is the case, the casino can take your winnings and they will definitely close your account. 

Fake Account Details

When you create an account at an online casino, you need to enter your details as they are on your ID card or passport. You will need to submit these documents when you verify your account, which is a must. If you enter fake details on signup, you won’t be able to verify your account and because of this, you won’t be able to make a successful withdrawal. 

Using a VPN

The use of a VPN is generally not allowed when playing at gambling sites and minimum deposit casinos. There are some VPN-friendly casinos out there, but not too many. If you have to use a VPN, for example temporarily staying in a country where the casino is forbidden, make sure to double-check with the support team if it is allowed. 

Indications of Money Laundering

Money laundering is a major breach of terms at casinos and you can be sure that your winnings will not be paid out if you’re involved in it. Suspicious actions include betting on both red and black in roulette or betting on sports events with minimal odds. This is done to ensure minimum loss of funds and will surely be deemed as suspicious gameplay that the casino would have to investigate. 

Bonus Abuse

Breach of bonus terms is one of the most common rule violations across online casinos. Some of these rules include only being allowed to bet a maximum stake per spin and not being allowed to save bonus rounds till after you wager the bonus. Every bet you place at the casino is checked and if you break any bonus rules it will surely be picked up by the finance team. 

More Than One Person Is Using the Casino Account

Only you are allowed to play from your casino account. If customer support notices or it is noticed in any other way that another person is using your account, it can lead to an online casino not paying out and could possibly have your account closed. 

Withdrawal Problems Resolvable With the Online Casino

There are several online casino withdrawal problems that are easily resolvable. If you’re not in breach of any terms, your winnings will remain in your account until the issue is resolved. After that, you can freely withdraw your winnings in full. 

Here are seven common withdrawal problems and solutions to them:

You try to withdraw using a payment method that is not yours.

Solution: If this is the case and the online casino is not paying out, all you need to do is update the payment method to one in your name. You will probably also need to explain your actions, but after that, you should be able to withdraw without any problems. 

You’re trying to withdraw with the wrong payment method.

Solution: At most gambling sites and minimum deposit casinos, you are required to withdraw funds to the same payment method you used to make a deposit. This is due to a Closed Loop Policy that they have anti-money laundering purposes. If you use several deposit methods, you may have to divide your withdrawal between them, based on your total deposits with each payment provider.

Your casino account needs KYC verification

Solution: Online casinos can refuse to cash you out if your account is not verified. This is pretty easy to tackle. All you need to do is send in the requested documents and once they are approved, you can withdraw your winnings. Standard KYC documents include ID and proof of address.

Your KYC verification failed

Solution: A casino can refuse to cash you out if you didn’t send in all of the required documents or they didn’t meet the requirements. In this case, you need to send in the right documents as per the feedback you should have been given via e-mail and after that, you can make a withdrawal. 

Personal account information is wrong

Solution: This issue can simply be a mistake. When you register at the casino, you might have gotten some letters wrong. It will be picked up by the KYC team and is easily rectified. But in some cases, you may have undergone a gender change operation, name change or similar. In this case, you will need to send in additional documents that support this in order to solve the issue. 

A bonus is active and not fully wagered

Solution: When you claim a bonus at a gambling site or minimum deposit casino, you may have to clear certain wagering requirements that it comes with before you can ask for a withdrawal. A casino can refuse to pay until you clear the wager in full. Once you do, you are allowed to withdraw your winnings. 

Your deposit hasn’t been wagered at least 1 time

Solution: As part of the casino’s anti-money laundering policy, all players are required to wager their raw deposits at least once before they can make a withdrawal. A casino can refuse to pay you out unless you do so, but once you clear the 1x wager, you can freely withdraw all of your funds. 

Dishonest Online Casino Refusing to Cash You Out

A lot of inexperienced players wonder if online casinos really pay out. The answer is generally yes, but sometimes you can come across dishonest casinos. These brands prey on unsuspecting players and are notorious for not paying out. If you do find yourself in a situation where the casino refuses to pay without stating any obvious reason, there is normally very little you can do. 

These rouge casinos tend to operate without a gambling license or are licensed in jurisdictions with weak gambling laws. So, even if you file a complaint with the licensing institution or any other organization, the chances are it won’t be resolved to your satisfaction. 

The best way to avoid these problems is to play only at legal casinos which clearly state their operating license. Here at MDC, we only recommend minimum deposit casinos that are legitimately licensed and safe for all Irish players. We strongly recommend playing only at these or doing some research about casinos that are not on our list before you create an account. 


Can a casino take your winnings?

Yes, if you are found to be in breach of their terms and conditions the casino has every right to take your winnings.

Can I sue the casino for not paying me?

Technically, you can sue a casino for any reason you want. However, it is very unlike that you’ll win and it only becomes a costly affair for you. However, if your mind is set on suing a casino for not paying out, make sure you are right and didn’t breach any of the casino’s T&C.

How do I make sure the casino pays me?

Play only at legal online casinos with a solid reputation and a strong operating license. All the minimum deposit casinos you find on our site are legal, legit and safe to play with.

Will a casino give you your money back if you breach their rules?

If you breach the rules your winnings will be voided, but your original deposit will be returned.

Mattias Fröbrant is a seasoned iGaming journalist with over 8 years of professional experience in the online gambling industry. Having worked with leading gambling companies such as Betsson Group, reviewed over 300 online casino sites, and gambled himself for over 15 years, his deep understanding of the industry sets him apart.
With a focus on providing accurate, reliable, and up-to-date information that’s backed by extensive research, Mattias specializes in crafting comprehensive reviews, guides, and news articles related to minimum deposit casinos.
His commitment to quality content and meticulous fact-checking ensures that readers can find the best minimum deposit casinos in Ireland and become educated with little to no effort.
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